Processing Time

  • Manufacturing Time: As all of our products are made with extra care and love to satisfy our customers, please allow 3-5 business days for production. Some items may take longer to produce depending on the complexity of the specific product. If any delays occur, we will notify you immediately.
  • Order Confirmation: Once your order is placed, it is sent directly to our manufacturing facility for production. You will receive an order confirmation email, followed by an email notification once your order has been dispatched for delivery.

2. Delivery Time

  • Home Delivery: After your order has been produced and dispatched, we aim to deliver your products to your specified address within 5-9 business days. Please note that delivery times may vary depending on your location and external factors, such as weather conditions or courier delays.
  • Shipping Carrier: We use trusted shipping carriers to ensure safe and timely delivery. The carrier used will depend on your location, and we will provide tracking information as soon as your order has shipped.

3. Delays and Issues with Delivery

While we strive to meet our delivery timelines, there may be occasional delays due to factors outside of our control, such as:

  • Courier delays due to weather or other disruptions
  • High demand during busy periods (e.g., holidays, promotions)
  • Production delays if a particular product requires more time to manufacture

If your order is delayed, we will notify you as soon as possible and do our best to resolve the issue.

4. Missing or Damaged Items

If your order arrives damaged or if you believe an item is missing, please contact our customer service team immediately at:

We will investigate the issue and ensure that any missing or defective items are resolved. Please note that we require a photo of any damage for our records.

5. Important Notes

  • Shipping Address: Please ensure that the shipping address provided is correct and up-to-date, as we are unable to redirect orders once they are dispatched.
  • Business Days: For all shipping and manufacturing timeframes, business days refer to Monday through Friday, excluding weekends and public holidays.